RETURNS AND EXCHANGES

FREE RETURNS:

We stand behind our products and believe in customer satisfaction and service, so with all domestic web or telesales returns we offer free return shipping. If you are not 100% satisfied with your product, you can return or exchange your order within 90 days from the date of receipt. See specific product exclusions and disclaimers below.

HOW TO RETURN YOUR PRODUCT:

For all online purchases you can return or exchange products through efosha Retail locations or by calling our Customer Care Center.

Return to a Store

Visit any efosha Retail Store with valid proof of purchase within 90 days for a full refund or exchange.

Return by Mail

If you purchased directly from us either online at efosha.com, efosha vault.com or by phone from our Customer Care team, and you are within the 90 day return policy, then you may also opt to set-up a return by mail.

Simply email admin@efosha.com with your order number and request an efosha Return Authorization Number which will be used to track your return.

We will email you complete instructions together with a pre-paid bar-coded efosha Identification Return Label and ask that you attach it to the outside of your package.

Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc. Returns that do not meet these conditions may be subject to a restocking fee.

We are not responsible for lost or damage packages.

Refunds are made to the original method of payment used for your original sales order usually within 10 business days of package receipt.

We will email you again to confirm when the credit has been sent electronically to your gift card or credit card. Please allow 48-hours for funds to post to your card.